Refund & Cancellation Policy

Last Updated: 26/02/2025

At Locks Unlock, we strive to provide the best locksmith services. However, we understand that circumstances may require a cancellation or refund. Please review our policy below.

1. Cancellations

• Customers may cancel their service appointment up to 1 (One) hour before the scheduled time without any charges.
• Cancellations made less than 20 minutes before the appointment may be subject to a call-out fee.
• If our locksmith arrives at the location and the service is no longer needed, a call-out fee will be charged.

2. Refund Policy

• Refunds are only applicable if the service was not provided due to an error on our part.
• No refunds will be issued once a service has been completed.
• If the customer is not satisfied with the service, we will assess the issue and offer a resolution, which may include a free reservice or partial refund at our discretion.
• Refund requests must be made within 7 days of the service date.

3. No-Show Policy

• If a customer is not present at the agreed location and time, a no-show fee may apply.
• If we are unable to reach the customer after 20 minutes, the appointment may be canceled, and a call-out fee will be charged.

4. Rescheduling

• Customers may reschedule their appointment 30 Minutes in advance without any penalty.
• Last-minute rescheduling may be subject to availability and additional charges.

5. Exceptions

• In case of emergencies or unforeseen circumstances, exceptions may be made at our discretion.
• If a service cannot be completed due to an issue beyond our control (e.g., incorrect address provided), a call-out fee may apply.

6. Contact Us

For any refund or cancellation requests, please contact us:

📞 0800 368 8065
📧 support@locks-unlock.co.uk
📍 57 Gorse Cover Road, Bristol, BS35 4NR

We appreciate your understanding and cooperation.